CUSTOMER SERVICE

HOURS
Office / Phone Hours: Monday - Friday, 8:00 a.m. to 6:00 pm EST

ORDERS
Order online at 
 www.boterobackgrounds.com

SHIPPING

Our shipping method is Federal Express. Times are subject to the conditions of each country customs.

National Shipping (Applies to Colombia)
Priority Overnight: Next Day Delivery in the morning in the main cities of Colombia, 1-2 days.
Standard Overnight: Next Day Delivery in the afternoon in the main cities of Colombia, 2-3 days.
Express Saver: Delivery in 3-5 days across the country.

International Shipping
International Priority: Delivery in 1-3 days.
International Economy: Delivery in 3-5 days.

You can confirm the status of your order on email contact@boterobackgrounds.com

PAYMENT
Accept
- PSE: online debit checking and savings accounts
- Credit cards: national and international
- Cash payment options: barcode or Bank Branch (applies to Colombia)

QUANTITY DISCOUNTS
Botero Backgrounds offers volume discounts for high quantity purchases. If you are interested in ordering in bulk, please contact our Customer Service office for assistance by email to contact@boterobackgrounds.com


RETURN POLICY
Our support is the quality of products manufactured under the brand Botero Backgrounds, we will send refunds in case of a reference other than requested, for more information should contact the contact@boterobackgrounds.com email and talk to our representative.
Customers are responsible for shipping costs, which are not refundable, with the exception of defective or wrongly shipped merchandise.
Send returned items via a secure and traceable:

Botero Backgrounds
Attn: Returns and Exchanges
Address: Calle 56 # 13-77 Bogotá DC
Zip code: 110231
Phone: 57 1 3482290 / 3482291
contact@boterobackgrounds.com


Welcome to our new site!

We are honored to present our new website. You will have here more interaction with us and new content like the online store, the Chroma-key blog, our map of distributors around the world, links to our social media sites and plenty of more stuff that we will be adding this days. Please feel free to send us your comments and enjoy your photos!

Call us in Bogotá 57 1 348 22 90 / 348 22 91

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